QNE Furniture standard policy is to provide replacement parts or repair kits Free of additional charge for delivered damaged/ defective items. Damages not reported on the Delivery Slip shall not be covered. The customer must accept the replacement part(s) or repair service. Requests for full or partial credits are not available. Thereby, an Authorized Return is an item that cannot be repaired by part replacement or by our Repair Specialist, refused at delivery and is based upon Manufacturer Guarantee ONLY.
You must report damages on the day of delivery. QNE Furniture has 24 hours from the time of delivery to file claims with or Delivery Specialists. If you do not notify us on the same day of delivery, no claim can be made for the alleged visible damage.
Authorized Return item(s) must be returned in their original conditions as they were received by the customer, free of tears, holes, odors, stains, or soiling of any kind, and rewrapped properly in their original packaging with the packing slip enclosed. If there was any initial problem with the item(s) as noted on the delivery slip, you must include a picture of the damaged area(s).
Please pack the items carefully so that [additional] damages do not occur, and follow all return-process instructions carefully. Customer Service may notify you by email if our Delivery/Return Specialists will be able to come and wrap larger pieces for you.
The Return Processing Center will process your purchase price, minus shipping, handling, and a 25% restocking fee, all of which must be prepaid and/or deducted from any credit issued for future purchases. Of course, items shipped to you by manufacturer or delivery error, as determined solely by QNE Furniture, will have no shipping, handling, or restocking charges! All refunds due are for credit only toward future purchases.
If the customer has caused damage to the item being returned, he or she automatically authorizes QNE Furniture to repair such damage and to deduct the cost of that repair from the refund credit. No refund credit will be awarded if damage caused by the purchaser cannot be repaired.
Unfortunately, bedding-related products, including, but not limited to mattresses, rollaway beds, pillows, mattress pads, sheets, care kits, and bed frames, are not returnable once they have been removed from their original packaging, even in good condition.
Non-returnable items are: assemble or modified items, items out of their original packaging, shipping boxes or cartons, custom made or special request items (leather couches, chairs, and fabric changes), used items, and clearance/ special sale items.
Please email Customer Service at QNEfurniture@gmail.com to schedule your repair. Supply us with your order number, the date of delivery, and your telephone number so that we may contact you to resolve your issue. All items that are being returned must have an approved RETURN AUTHORIZATION CODE number and be prepaid, which will be accepted at our discretion upon receipt at our warehouse. Items returned without the proper Return Authorization Code and not prepaid will be rejected. Please keep the return slip’s tracking number from the package you sent to ensure that we receive it.
Return Process Instructions
Receive your RETURN AUTHORIZATION CODE number or at the time of delivery mark “Damaged” on the delivery slip.
Make sure all authorized return items are packed properly. See Return Policy.
Email firstname.lastname@example.org that you are ready for a pick up. If QNE Furniture is replacing your item, the pick up and delivery will be coordinated together.
Receive an email or telephone confirmation of a scheduled date and time frame.
Confirm your date and time.
On the day of your pick up/ switched item, an authorized person of legal age must be available for signing to release your item.
If a new item is being delivered to replace the damaged item, QNE Delivery Specialists will coordinate.
If there are additional charges, they will be due at the time of pick up and delivery.
If a credit is due, please allow up to 30 days for your credit to be applied to your account.
As soon as you place your order, we begin the procurement process with your furniture order. Once we contact the manufacturer and warehouse (within 24 hours of receiving your order), we are unable to cancel or change that order because once we have placed it with our supplier, QNE Furniture and you, our customer, each become obligated to complete the payment of the purchase price. For that reason, including buyers’ remorse, we are unable to accept cancellations, in either whole or part, once the order is placed.
If for any reason we are able to stop the order before shipment, and at our discretion, we may allow the order to be canceled with a cancellation fee of twenty-five percent (25%) of your order, or portion of an order cancelled plus actual shipping charges (if order has already shipped). This fee helps to defer the product cost and freight charges. Any refund due will be applied to future purchases.
All Upholstered Furniture such as couches, sofas, arm chairs, loveseats, sleepers and chairs cannot be cancelled at anytime, No Exceptions. All delivered furniture that is received in good condition is non-returnable; no exceptions.
Non-cancellation after 24 hours prevents fraud and non-serious buyers from placing the unwanted orders. However, we will consider closely the reason of the cancellation and we will try to work it out with our customers to avoid cancellation charges. In any case, credit only will be issued for future purchases after assessed charges have been deducted.
When the furniture is ready for delivery, you will be notified to schedule a delivery appointment. If you do any of the following, it will be treated as an unauthorized cancellation of your order, subject to a cancellation fee of 25% of your order plus actual shipping charges:
Refuse the delivery appointment of your furniture,
Refuse the shipment because at the time of delivery you see the product and decide it is no longer what you want,
Refuse delivery because the product arrives damaged, and rather than give us a chance to fix the problem through a replacement part(s), a replacement unit(s) or furniture repairman specialist, you decide you no longer want it and refuse delivery,
Refuse or return any product due to such variation in grain or color. Wood and Leather products do vary in color and grain, or,
Have buyer’s remorse.
Refunds after accessed deductions are for Credit toward future purchases ONLY.