Your selecteditems will bedeliverable within four(4)to six(6)weeksof placing your order,if not sooner, or at the timespecifiedat purchase. Purchases including backorders willbe held until all pieces are instock, and will thenbedeliveredin their entirety.Our trucks are out for servicefive (5) to six (6) days a week based uponareascheduling.To ensure that delivery is timely, you will receive a callwhen readyto arrange an appropriate 5-hour or less appointment window. QNE Furniture’s specialists willmaintain Quality Control byinspecting your merchandise prior toloading for delivery in order to ensure your order is in perfect condition. If there are any problems with your order,you will be notified immediately.
It is thecustomer’s responsibility to inspect furniture upon receipt and note on the Delivery Slip any discrepancies in the assumed condition of the item(s). This is QNE Furniture’s only indication of responsibility for any damaged goods, and your satisfaction is important to us—so please, helps us help you!
Ifan item is observed defective upon delivery, simply and clearly note “DAMAGED” on the delivery receipt, briefly stating what item was damaged, or repackage it and refuse delivery of only the item that is damaged (i.e. If you purchased a Bedroom Set and just the Dresser was damaged, refuse only the Dresser and accept the rest of the set). We will forward you a replacement part or we will schedule an in-houseinspection andrepair by our professionals.
Onceyou,the customer has signed the delivery receipt in clear without any note, QNE Furniture is not responsible for any future found damage or defect.Customer has two (2) business days after delivery date to report merchandise or property damage claims. Approved claims will be issued replacement parts, serviced or delivered a replacement item. If a replacement item is not available, and the Manufacturers Guarantee applies, QNE Furniture will issue a credit for future purchases within 40 days.
QNE Furnituremay file a damage claim on customer behalf and the decision will be upon the freight company claim department.Our delivery service reserves the right to send an inspector/serviceman to inspect/repair any claims.
Preparing for Your Delivery
Please make sure someoneof legal age(18 or older) is home to receive and sign for the delivery at the schedule time; otherwise, a redelivery charge will be incurred.
Please make sure the truck can get as close tothe proper entrance ofyour home as possible.If necessary, pleasehave your carparked on the streetby the time we arriveto allowaccess to your driveway.