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Furniture NJ
The FurnitureSource is the premier Furniture and Mattress Store in the New Jersey area, now powered byQNE Furniture for Internet Sales. Extreme care is taken withyour order.We offer“white-glove” delivery service within our designated shipping areaswhich includes door-to-door and room-to-roomtransport by ourprofessionally trained personnel who will unwrap, place, assemble your furnitureand removeexcess materialsin the appropriate room(s), andstandard “curbside” delivery in all other areas. Someadditionalassemblyon your partmay be required. Our normal delivery schedule is Tuesday thru Saturday, between 7:00am to 5:00pm.
 

Your selecteditems will bedeliverable within four(4)to six(6)weeksof placing your order,if not sooner, or at the timespecifiedat purchase. Purchases including backorders willbe held until all pieces are instock, and will thenbedeliveredin their entirety.Our trucks are out for servicefive (5) to six (6) days a week based uponareascheduling.To ensure that delivery is timely, you will receive a callwhen readyto arrange an appropriate 5-hour or less appointment window. QNE Furniture’s specialists willmaintain Quality Control byinspecting your merchandise prior toloading for delivery in order to ensure your order is in perfect condition. If there are any problems with your order,you will be notified immediately.

 

It is thecustomer’s responsibility to inspect furniture upon receipt and note on the Delivery Slip any discrepancies in the assumed condition of the item(s). This is QNE Furniture’s only indication of responsibility for any damaged goods, and your satisfaction is important to us—so please, helps us help you!

 
 

Ifan item is observed defective upon delivery, simply and clearly note “DAMAGED” on the delivery receipt, briefly stating what item was damaged, or repackage it and refuse delivery of only the item that is damaged (i.e. If you purchased a Bedroom Set and just the Dresser was damaged, refuse only the Dresser and accept the rest of the set). We will forward you a replacement part or we will schedule an in-houseinspection andrepair by our professionals.

 

Onceyou,the customer has signed the delivery receipt in clear without any note, QNE Furniture is not responsible for any future found damage or defect.Customer has two (2) business days after delivery date to report merchandise or property damage claims. Approved claims will be issued replacement parts, serviced or delivered a replacement item. If a replacement item is not available, and the Manufacturers Guarantee applies, QNE Furniture will issue a credit for future purchases within 40 days.

 

QNE Furnituremay file a damage claim on customer behalf and the decision will be upon the freight company claim department.Our delivery service reserves the right to send an inspector/serviceman to inspect/repair any claims.

 

Preparing for Your Delivery

 

Please make sure someoneof legal age(18 or older) is home to receive and sign for the delivery at the schedule time; otherwise, a redelivery charge will be incurred.

Please make sure the truck can get as close tothe proper entrance ofyour home as possible.If necessary, pleasehave your carparked on the streetby the time we arriveto allowaccess to your driveway.

  • Please restrain pets and make sure toys and other items are removed from areas where the delivery crew might walk. Our specialists will take great care innavigatingimmobileobstacleson the way to the landing space ofyour item(s), but we arenotresponsible foranydamages incurred as a result of an unclear path.
  • If you want to clean the area where the furniture is going to be placed, please do so prior to delivery.
  • Delivery teams are not allowed to move existing furniture, setup electrical equipment or hang mirrors/ pictures, or in any way physically alter the interior of your home.
  • During inclement weather in winter months,please make sure your walkwayis shoveled.
  • QNE Furniture, at its sole discretion, will determine whether it is safe for our delivery specialists to make deliveries. You will be responsible for additional charges due to any undisclosed circumstances that might place our crew at risk.
  • Thecustomer must *guarantee* the purchased items will fit in elevators, through doorways and hallways, and around corners to reach the delivery space. It is your responsibility to note any special circumstance that affect the delivery as not to cause a customer delivery cancellation.
  • The customer gives assurance all items purchased forsuburbandelivery are to the lower level,firstor second floors orfor delivery through an assessable freight designated elevator and building.
  • The customer gives assurance all items purchased for a citydelivery, including New York City, are tofirstor second floors orfor delivery through an elevator building. There is an additional charge for any other type of delivery payable at the time of delivery and must benotedas a special delivery conditionon the customer invoiceupon placing your order. All special delivery conditions must be preapprovedby QNE Furniture. QNE Furniture will not perform hoists.
  • If there are any times, codes, security, or other restrictions to the accessibility of your apartment building, please notify us in advance in order to avoid charges for redelivery if our specialists are turned away.
  • Please understand we deliver furniture to numerous homes each week withmanycircumstancesconstantlydeveloping outside of our control, such as poor weather conditions, parking restrictions and traffic jams.These situations can delay delivery timeframes and dates. We will keep you posted!
  • We request 48-hours notice to make a change in your delivery appointment. If youcancel a delivery less than 48 hours before it is scheduled,you accept to pay a handling fee equal to and as an addition to the original delivery charge, orup to $150 if the charge wasincluded in the amount of our original sale at the time of final delivery.
  • You will be responsible for a25% restocking fee andall delivery charges(both directions)if your furniture cannot reach the designated drop off point or cancelled, and needs to be temporarily or permanently returned for any reason outside of our control.There areno refunds on items with failed, refused or cancelled delivery, but youcan receive credit toward future purchases with the balance of funds after deducted charges.
 
Areas of Service
Delivery Areas:    
Central NJ
Long Island
Long Island Distance
North NJ
NYC    
Philadelphia    
South NJ
 
All Other USA Areas:
By select trucking companies. Curbside Delivery. Additional charges will apply for Express, Oversize, Truck, or In-Home delivery, and longer transit times may be required, if available.
 
International:
Delivery services by special arrangement.  Rates and times will vary depending upon location.  Call or email us for a customized shipping quote.  Quotes will not include any applicable duties, import-consumption or value-added taxes (VAT).
 
Warehouse Pickup Option
Once your order is available, you maywant toarrange to pick itup atourWarehouse Distribution CenterinLakewood or Secaucus, New Jersey, rather than having it delivered. Simply inform ourCustomer Service Department and we will direct you to the items location.
 
If Warehouse Pickup is the option you choose, there is a Pick-up Rate of 80% of the shipping costs. QNE Furniture will place your items on our raised loading docks, but you will be responsible for loading your own merchandise into your vehicle.  Warehouse personnel cannot help you with the proper movement and securing of your items, and unfortunately, there are no packing supplies available there. Come prepared, and bring someone to help!
 
All packaged items must be removed from the docks prior to opening, but do still remember to inspect your furniture and boxes thoroughly before leaving the warehouse.  No damage claims will be accepted once the furniture leaves our location.
 
Delivery/ Shipping Costs
Delivery items are shipped from ourDistribution Centers inLakewood or Secaucus, New Jersey. Shipping and processing charges are intended to compensate our company forany overhead related tohandling, packing, and delivering your purchase. Specificset upcharges apply to Web orders only, and are subject to change.Our fees arealwayscalculated on thelowest advertised price of each item, prior to any promotional discounts.
 
White GloveandStandard Delivery of your goods usually takes 4 to 6 weeks, unless we have it in stock, then it can take 5 to 15 business days. Your full order will be shipped out in 2 to 7 business days upon receipt from the manufacturer into our warehouse. Backordered items will be delivered with the entire purchase.Very few orders take longer due to special orders, adverse weather conditions, strikes, acts of God or other legitimate conditions beyond our control. We will keep you informed.Tracking information will be updated to your account on our Site. Our Customer Service department will call you to set up a delivery time when we have the items ready.
 
White Glove Delivery - delivered to your home to your specified location and packing materials removed.
Standard Delivery - delivered to your curbside - have helping hands available.
 
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